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Parts Sales & Service Representative (PSSR)

Publiée le 24.06.2020


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RMO JOB CENTER (BURKINA FASO) Fort de son expertise de plus de 30 ANS, le Groupe RMO (Relation Main D'œuvre), est une entreprise du secteur... lire la suite

Détails de l'annonce

Poste proposé : Parts Sales & Service Representative (PSSR)

Purpose of Job:
Support Sandvik customers by actively promoting and selling parts and services with a view to expand sales and to support Sandvik’s customers in as many as aftermarket business opportunities as possible.  
Key Responsibilities:
- Sell Parts and Service in assigned geographical areas.
- Be part of Account Team and customer interaction.
- Assess customer’s total potential for Parts and Services.
- Assess customer’s equipment performance and reliability via parts availability and service effectiveness to ultimately reduce operational cost for the customer.
- Develop a Sales and Service Plan for designated account or Territory.
- Develop customer relationships that ensure customers remain loyal to the Sandvik brand.
- Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as
- Assess technical issues with all Sandvik products and prepare/submit quotations for small to medium expenditure for the Account Manager.
- Assist with Site disseminations of bulletins and alert for all Sandvik products.
- Travel to customer sites and partner with customers to provide solutions with respect to aftermarket parts, service and tools & consumables.
- Coordinate product trials and testing as required to further expand the business value of premium product - premium service - competitive price.
- Monitor Parts usage patterns and liaise with Inventory Controllers to ensure appropriate stock levels and stocked items.
- Conduct monthly reviews of account status including but not limited to DSO and revenue.
- Adhere to all SMRT Policies & Procedures especially the SHEQ policies

Relationships & Authority
Reports to the Sales Manager – Parts & Service

Profil recherché pour le poste : Parts Sales & Service Representative (PSSR)

Minimum requirements:
- Degree qualified Electrical/Electronic or Mechanical Engineer or trade background with equivalent experience.
- Proven Sales experience in related field.
- Computer literacy and proven understanding and experience in MS Office Application.
- Technical competencies in Sandvik parts, rock drills and tools.
- Experience in Store management and strong logistics background.
- Must Possess good written and oral communication skills.
- Leadership and problem-solving skills and strong safety focus.

Special Requirements:
- This position is available at Burkina Faso.
- Successful applicants would be required work at Sandvik Sites in Burkina Faso and other West African Countries.


Critères de l'annonce pour le poste : Parts Sales & Service Representative (PSSR)
Métier :
Commercial, vente
Production, maintenance, qualité
Secteur d´activité :
Electricité, eau, gaz, nucléaire, énergie
Equipements mécaniques, machines
Maintenance, entretien, service après vente
Type de contrat :
Région :
Ville : Ouagadougou
Niveau d'expérience :
Expérience entre 5 ans et 10 ans
Niveau d'études :
Langues exigées :
anglaisbon niveau
Nombre de poste(s) : 1

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